All Cloud Jewelry is handcrafted to the highest quality standards using the finest materials. We offer a free lifetime warranty against manufacturing defects on all our jewelry. In the unlikely event that any part appears to be defective, please contact us directly. The warranty excludes wear and tear, neglect, accident and theft.

To maintain the integrity of your jewelry, routine maintenance and repairs over time are normal and should be performed. These repairs are not due to a manufacturing defect and are not covered by the warranty. Although all jewelry requires repair at some stage in its life; to avoid over-repair, always follow our care and cleaning guidelines.
Below are some examples of common repairs due to normal wear and tear, accidents, or negligence that would not be covered under warranty:

Worn-down prongs requiring retipping, resulting in loss of stones
Loosened or shifted prongs due to snagging or bumping, or simply from wear over time
Worn-down or misshapen shank or band due to wear
Bent settings due to accidents or negligence
Stained or discolored stones due to contact with solutions including lotions, perfumes, soaps, cleaners, chemicals, etc.
Cracked, chipped, or cracked stones due to wear & tear or accidents

For these situations that are not related to manufacturing defects, we strongly recommend that you purchase jewelry insurance. Generally speaking, jewelry insurance can be an additional clause in your home or lease contract, or you can purchase it through a specialized jewelry insurance company. The insurance can protect your jewelry from risks such as loss, theft, or even damage from wear and tear.

For jewelry repairs outside of the warranty, we will charge fees accordingly based on the difficulty of the repair. To save on shipping costs and time, you can also choose to have your jewelry repaired by a trusted local jeweler.