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Privacy Policy

cloudjewellery.com is owned and managed by the Cloud Jewelery team. If you continue to browse and use this website, it indicates that you agree to abide by the following terms of use and are bound by them. These terms and conditions, together with our privacy policy, govern cloudjewellery.com/cloudjewellery.com’s relationship with you regarding this website. The term “cloudjewellery.com” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of this website’s pages is for your general reference and use only. It’s subject to change at any time without prior notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or appropriateness of the information and materials found or offered on this website for any specific purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the maximum extent permitted by law.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to cloudjewellery.com are acknowledged on the website.
  • This website contains materials we own or are licensed to us. These materials include but are not limited to design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms a part of these terms and conditions. All trademarks reproduced in this website, which is not the property of or licensed to cloudjewellery.com, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. This website may also from time to time, include links to other websites. These links are provided for your convenience to provide further information. They do not signify our endorsement of the website. We bear no responsibility for the content of the linked website.
  • You may not create a link to this website from another website or document without cloudjewellery.com‘s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws or regulatory authorities within the United States.

Name and job title
-Contact information, including email address and phone number.
-Demographic information, such as city, postal code, preferences and interests.
-Other information related to service inquiry, customer survey and/or offer.
How we process the collected information We need this information to understand your needs and provide you with the best service, especially for the following reasons:
Internal record keeping.
-We may use this information to improve our products and services.
-We may use the email address you provide to send regular promotional emails about new products, special offers or other information that we think may be of interest to you.
-Sometimes, we may also use your information to contact you for feedback or for market research. We may contact you by email, phone, fax or mail. We may use this information to customise the website according to your interests.


Security
We are committed to ensuring the security of your information. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You can restrict the collection or use of your personal information by:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for promotional purposes. Unless there is such a box, you may choose not to complete such forms. However, submission of completed enquiry forms will be deemed as your waiver of your rights and the company may choose to send promotional emails and materials from time to time.
-We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting. If you have any questions about this privacy policy, you can contact us.”

Cancellation Policy
CloudJewellery.com is dedicated to assisting customers as much as possible, hence a lenient cancellation policy has been put in place. According to the policy:
-Cancellations are only considered if requested within 24 hours of placing the order. However, if the order has been relayed to the operations team and the distribution process has already begun, the cancellation request will not be entertained. The cancellation and refund of fees or charges will strictly comply with the company’s refund policy as notified and declared from time to time by the company.
-Orders under the same-day delivery category cannot be cancelled.
-No cancellation is permitted for the special discounts and offers on products/services obtained by the CloudJewellery.com marketing team during occasions such as New Year, Harvest Festival, Lantern Festival, Independence Day, National Day, etc. These are limited occasion offers, and, therefore, cannot be cancelled.

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